Privacy Policy

Effective Date: April 1, 2024

At O.T.R.A. Roadside Services, Inc. (“OTRA Roadside”), we are committed to protecting the privacy of our customers and users of our website. This Privacy Policy outlines how we collect, use, and share personal information to ensure transparency and build trust with our customers.

1. Collection of Personal Information

1.1. We may collect personal information from customers and users when they interact with our website, make purchases, or contact us for support. This information may include:

  • Name or Company Name
  • Contact information (e.g., email address, phone number)
  • Billing and shipping address
  • Payment information
  • User preferences and feedback

1.2. We may also collect personal information through cookies and similar technologies as described in Section 5.

2. Use of Personal Information

2.1. We use personal information to:

  • Process orders and provide services requested by customers
  • Communicate with customers about their orders, inquiries, and promotions
  • Improve our products and services based on customer feedback and usage patterns
  • Comply with legal obligations and protect the rights and safety of our customers and OTRA Roadside

3. Sharing of Personal Information

3.1. We may share personal information with third-party service providers who assist us in providing services, such as payment processing, shipping, and marketing. These service providers are obligated to safeguard the confidentiality of personal information and are prohibited from using it for any other purpose.

3.2. We may also share personal information when required by law, regulation, or legal process, or to protect the rights, property, or safety of OTRA Roadside, our customers, or others.

4. Customers’ Rights

4.1. Customers have the right to access, update, or delete their personal information by contacting us using the contact information provided in Section 6.

4.2. Customers may opt out of receiving promotional communications from us by following the unsubscribe instructions included in the emails or by contacting us directly.

5. Use of Cookies

5.1. We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. Cookies are small text files stored on the user’s device that collect information about their browsing behavior.

5.2. Users may adjust their browser settings to refuse cookies or to be notified when cookies are being sent. However, disabling cookies may affect the functionality of certain features on our website.

6. Contact Information

6.1. If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Address: 3550 N Main St. Cleburne, TX. 76033
Phone: (817) 993-0727
Fax: (817) 953-7570

7. Changes to Privacy Policy

7.1. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage customers to review this Privacy Policy periodically for any updates.

By using the website, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

James A Spires Jr
President & CEO
O.T.R.A. Roadside Services, Inc.
April 1, 2024