Return Policy

At O.T.R.A. Roadside Services, Inc., we strive to ensure that you are completely satisfied with your purchase. If for any reason you are unhappy with your product, please review our return policy below for guidance on how to proceed.

Damages and Issues:

  1. Return Period: Damaged or defective products can be returned within 30 days of receipt for a full refund or replacement, subject to parts availability.
  2. Exceptions:
    • Non-Returnable Items: Certain items are non-returnable, including:
      • Non-Returnable Parts: Parts that have been modified, bolted on, plugged in, or show physical signs of use.
      • Items returned without original packaging.
      • Hazardous materials.
      • Items with return limitations.
      • Any Used Parts or Equipment is sold as is and cannot be returned.
  3. Returns sent without a Returned Goods Authorization (RGA) will not be eligible for credit.

Exchanges and Refunds:

  1. Exchanges: Exchanges can be made within 30 days of receipt, provided the item is eligible for exchange. Non-exchangeable items include those listed under exceptions above.
  2. Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account after the returned product is received and inspected.

Contact Information:

If you have any questions or concerns regarding our return policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us at:

Address: 3550 N Main St. Cleburne, TX. 76033
Phone: (817) 993-0727
Fax: (817) 953-7570

Our customer service team is available to assist you during our business hours.

Thank you for choosing O.T.R.A. Roadside Services, Inc. We value your satisfaction and strive to provide the best possible service.

James A Spires Jr
President & CEO
O.T.R.A. Roadside Services, Inc.
April 1, 2024