Shipping & Payment Info

Thank you for choosing O.T.R.A. Roadside Services, Inc. for your equipment and parts needs. Below is important information about our shipping and payment processes to help ensure a smooth and convenient shopping experience.

Shipping Information:

  1. Local Pick Up: Customers have the option to pick up their orders directly from our location at 3550 N Main St. Cleburne, TX. 76033 during our business hours.
  2. Shipping Options: We offer shipping through FedEx, USPS, or UPS for orders within the lower 48 US states only. Shipping costs vary based on the weight, dimensions, and destination of the package.
  3. Shipping Zones: Our shipping services cover the lower 48 US states only. We do not currently offer international shipping or shipping to Alaska, Hawaii, or other US territories.
  4. Policy for Returns, Exchanges, Damages, and Lost Packages:
    • Returns and exchanges: Please refer to our Returns & Exchanges Policy for detailed information on returning or exchanging products.
    • Damages: If your order arrives damaged, please contact us immediately to initiate a replacement or refund.
    • Lost packages: In the event of a lost package, please notify us so we can work with the shipping carrier to locate or replace the package.
  5. Order Processing and Delivery Times:
    • Order processing: Orders are typically processed within a 24-hour period after payment confirmation.
    • Delivery times: Delivery times vary based on the time and date of purchase, as well as the shipping carrier used. Please refer to the estimated delivery times provided by the shipping carrier for more information.

Payment Information:

  1. Supported Payment Methods: We accept payment through secured payment gateways, including most major credit cards.
  2. Payment Requirements and Instructions:
    • Payment is required at the time of purchase to complete your order.
    • To make a payment, simply follow the instructions provided during the checkout process on our website.

Contact Information:

If you have any questions or concerns about our shipping and payment processes, please don’t hesitate to contact us at:

Address: 3550 N Main St. Cleburne, TX. 76033
Phone: (817) 993-0727
Fax: (817) 953-7570

Our customer service team is available to assist you during our business hours.

Thank you for choosing O.T.R.A. Roadside Services, Inc. We appreciate your business!

James A Spires Jr
President & CEO
O.T.R.A. Roadside Services, Inc.
April 1, 2024